Support & FAQ

Stellarprune is built for real wallets on Stellar Mainnet—not test demos. Before processing begins, we automatically detect and cancel any active DEX trade offers (buy or sell orders) on your account, freeing locked XLM reserves. We audit every balance, sell what actually trades on the DEX, return what can't be sold to issuers, and always reclaim the 0.5 XLM reserve per trustline. Your typical network fees land around 0.0001–0.0003 XLM per operation. Runs finish fast—often 30–90 seconds—because we respect the 100-operations-per-transaction rule and batch the heavy lifting, when ever possible.

Security is anchored client-side: your Stellar secret key never leaves your browser, signatures stay in memory, and keys are wiped right after use. We never push secret keys to servers or logs. We enforce Stellar's 28-byte memo ceiling, guard sequence numbers, and cap ops per transaction to keep every batch valid. If liquidity is low, we pivot to smaller batches [or even single ops] of issuer returns and we still reclaim reserves by removing trustlines. Emergency Stop is available until a transaction is sent, and everything we submit is verifiable on Stellar.Expert with hashes in your log—including offer cancellation transactions for full transparency.

Compliance and logs come standard. Email verification controls entry, and each session produces a log with hashes, proceeds, reclaimed XLM, and possibel voluntary donations in JSON/CSV/PDF so finance, audit, or tax teams can review. We're SDD-friendly (AML), and we keep protected assets like XLM, USDC, and SHX off-limits, so you get to keep your goodies. Whether you're clearing ten junk assets or a hundred, the guardrails remain: pre-flight checks, ops in alignment of wallet free XLM, issuer validation, and zero server-side key storage.

You stay in control the whole time: select assets with a card UI, view the live batch log, and stop instantly if you change your mind. If you lose connection mid-run, the Stellar network still settles submitted transactions and we email the log when finished. Need a human? Join the Telegram channel for support and community.

Ready to reclaim your wallet and your reserves?